Main Contents:

• Communication and Professionalism


• Professional Behaviors & Types of Customers


• Time & Stress management


• Business Policies


• Call Center

Main Contents:

• Importance


• Types of Security Threats


• Security Policy & Protecting Equipments


• Troubleshooting Problems

Main Contents:

• Computer Network


• Benefits & Types of Network


• Networking Concepts and Technologies


• IP & DHCP


• Networking Equipments & Standards

Main Contents:

• Types of Printers & Scanners


• Installation & Configuration of Printers & Scanners


• Maintenance Techniques


• Troubleshooting

Main Contents:

• Uses of Laptop & Other Portable Devices


• Components inside & Outside of a Laptop


• Comparing Laptop & Desktop Components


• Safety, Cleaning, Replacing & Troubleshooting of Laptop Components

Main Contents:

• Types Operating System


• Application & Memory Management


• Installing the Operating System


• Hard Drive installing Procedures

Main Contents:

• Installing PC Components


• Boot Computer


• BIOS Setup

Main Contents:

• Worksheets & Labs


• General Safety Guidelines


• Software Safety Tools

Main Contents:

• Information Technology


• CompTIA Certification & EUCIP Administrator Certification


• Basic Computer System & Equipments